We help our clients doing mystery shopping & field audit which help them understanding customer experience for the product/services as well as to check the compliance level of the processes. This can mainly categorized in three segments:
In shop Promoter Audit : This is to check the basic hygiene factor which the ISD has to follow while he is on his Job in a retail outlet.
Price Check Audit: Price Check Audit is a strategic initiative for a brand. It helps client to ensure that retailers and dealers do not offer any random price to the customer. As a standard process,there are strict guidelines from the brand on the threshold prices and no retailer is supposed to be selling the product below that threshold.
in this audit our auditor negotiates for the best possible prices using his/her negotiation skills and tests the shopkeeper’s wit and value towards the business. This audit also measures the extent to which a retailer deviates from the threshold price.
Service Audit : In this we aim at evaluating the processes followed and consumer experience provided by the brand’s retail outlets and service outlets